Absolutely. Every VEORA piece is crafted from certified 18-karat gold (75% pure gold). Each item comes with a Certificate of Authenticity and bears the official 750 hallmark stamp. You're welcome to have it verified by any certified jeweler. We stand behind our quality — if it's not genuine, we'll give you a full refund.

18K gold contains 75% pure gold, while 9K contains only 37.5%. The difference is significant: • 18K has a richer, more vibrant color • It doesn't tarnish, fade, or oxidize over time • It's hypoallergenic and safe for sensitive skin • It lasts a lifetime with proper care VEORA exclusively uses 18K gold to ensure you receive the highest quality at a competitive price — no compromises.

Yes, we use only natural, certified gemstones. Our diamonds come with certification, and all colored stones (emeralds, rubies, sapphires) are 100% natural. Full gemstone details including cut, clarity, and carat weight are provided before purchase.

VEORA has been trusted by over 5,000 customers across Morocco. Here's why: ✓ 10+ years of experience in fine jewelry ✓ 4.9/5 average rating from 500+ verified reviews ✓ Certificate of Authenticity with every purchase ✓ 2-year warranty on all pieces ✓ Cash on Delivery — you pay only when you're satisfied ✓ 7-day hassle-free return policy

Yes! We offer Cash on Delivery across all cities in Morocco. You can inspect the piece, try it on, and only pay if you're completely satisfied. No upfront payment required — that's our promise to you.

We accept multiple payment methods for your convenience: • Cash on Delivery (COD) • Bank Transfer • Moroccan Bank Cards (CMI) • CIH Pay • Installment Plans — split into 3-4 payments for orders over 3,000 MAD Choose the option that works best for you at checkout.

What you see is what you pay. All prices are final and all-inclusive. Shipping is free across Morocco — no hidden fees, no surprises at checkout. Transparency is one of our core values.

Yes! We run exclusive promotions during special occasions — Valentine's Day, Mother's Day, Ramadan, wedding season, and more. Subscribe to our newsletter to: ✓ Get early access to new collections ✓ Receive exclusive discount codes ✓ Enjoy 10% off your first order Don't miss out!

We deliver to all cities across Morocco 🇲🇦: • Casablanca, Rabat, Marrakech, Tangier, Fes, Agadir: 24–48 hours • All other cities: 48–72 hours Free shipping on all orders over 500 MAD!

Every order arrives in a premium VEORA gift box, including: ✓ Full shock-proof protection ✓ Velvet pouch to keep your piece safe ✓ Certificate of Authenticity ✓ Jewelry care card with maintenance tips ✓ Discreet packaging — contents are not visible from outside Whether it's for you or a gift, the unboxing experience is truly special.

Absolutely! Once your order is shipped, you'll receive a tracking number via SMS and WhatsApp. You can check the status of your delivery anytime. And if you have any questions, our team is always available to help.

Of course! You have 7 days from delivery to return or exchange any piece. The conditions are simple: ✓ The piece must be unworn ✓ Original packaging must be intact ✓ Certificate of Authenticity included We'll issue a full refund or exchange — no questions asked.

Absolutely! Size exchanges are completely free. Simply contact us on WhatsApp and we'll arrange everything. For rings specifically, we also offer a free resizing service to ensure the perfect fit.

Yes! Every VEORA piece comes with a comprehensive 2-year warranty covering: ✓ Manufacturing defects ✓ Color changes or fading ✓ Gemstone issues ✓ Free annual maintenance (professional cleaning & polishing) Your investment is fully protected.

We make it easy with 3 simple methods: 1️⃣ Use our online Size Guide with a detailed measurement chart 2️⃣ We'll send you a free Ring Sizer tool with your first order 3️⃣ Measure a ring you already own — just give us the inner diameter Still unsure? Message us on WhatsApp and we'll walk you through it!

Yes! We offer a full bespoke service: ✓ Custom engraving — names, dates, special messages ✓ Design a unique piece from scratch based on your vision ✓ Modify any existing design to your preference Turnaround time: 7–15 days depending on complexity. Contact us to discuss your idea and get a quote.

We'd love to! 🎁 Our team specializes in helping you find the perfect gift. Just tell us: • The occasion (birthday, engagement, anniversary...) • Your budget • The recipient's style and preferences We'll curate the best options for you and wrap it in complimentary luxury gift packaging!

You have 3 easy options: 📱 WhatsApp — The fastest way. Message us directly 📝 Website — Fill out the order form on our site 📞 Phone — Call us at +212667417682 We respond within 1 hour during business hours!

Our team is available: Monday – Saturday: 9:00 AM – 8:00 PM Sunday: Closed WhatsApp messages are answered even on weekends — so feel free to reach out anytime.

Currently, VEORA operates exclusively online. This allows us to offer more competitive prices by eliminating traditional retail overhead costs. However, you can shop risk-free with: ✓ Cash on Delivery ✓ 7-day return policy ✓ Free size exchanges You'll love the experience — and if you don't, it's on us.

Here are our golden tips for keeping your VEORA pieces sparkling: ✓ Store in the velvet pouch away from moisture and humidity ✓ Avoid applying perfume or lotion directly on the jewelry ✓ Clean gently with a soft, lint-free cloth ✓ Remove before swimming, showering, or exercising ✓ Bring it to us once a year for free professional maintenance With proper care, your piece will shine for a lifetime.

This is completely normal over time! Here's what you can do: • Gently clean with lukewarm water + mild soap + a soft brush • Dry thoroughly with a soft cloth • For deeper cleaning, bring it to us — professional cleaning and polishing is free under your warranty! Your piece will look brand new again in no time.

Yes! Our 18K gold jewelry is designed for everyday wear. Unlike lower-karat gold, 18K is highly resistant to tarnishing and scratching. Just follow our basic care tips: ✓ Remove during heavy physical activities ✓ Avoid contact with harsh chemicals ✓ Clean periodically with a soft cloth Your VEORA piece is built to be worn and loved every single day.